Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alisaalbaqurequi@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alisaalbaqurequi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alisaalbaqurequi@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alisaalbaqurequi@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alisaalbaqurequi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alisaalbaqurequi@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alisaalbaqurequi@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alisaalbaqurequi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alisaalbaqurequi@gmail.com.

REFUND POLICY

Last updated: September 16, 2026

This Refund Policy applies to all purchases made on crochetmuse.store, operated by ELYAKOUBI LLC, trading as CrochetMuse ("CrochetMuse", "we", "us", or "our").

OUR 30-DAY MONEY-BACK GUARANTEE

Every digital product sold on CrochetMuse comes with a 30-day money-back guarantee. This includes our crochet PDF patterns and our crochet business guides and planners.

If you are not happy with your purchase for any reason, you can ask for a full refund within 30 days of your purchase date. You do not need to give a reason, and we will not ask you to explain. This applies even if you have already downloaded or opened the product.

HOW TO REQUEST A REFUND

To request a refund, send an email to alisaalbaqurequi@gmail.com within 30 days of your purchase date and include:

— Your order number
— The email address you used at checkout

That is all we need. Once we find your order, we will confirm your refund by email.

HOW REFUNDS ARE PAID

Refunds are sent back to the original payment method used for the order. We process approved refunds within 5 to 10 business days. After that, your bank or card provider may need a few extra days to show the money in your account. This extra time depends on your bank and is outside our control.

All refunds are made in US Dollars (USD), for the amount you paid.

WHAT HAPPENS AFTER A REFUND

When your order is refunded, your license to use the product ends. This means you should stop using the product and delete any copies of the files you downloaded, including copies saved on your devices, in cloud storage, or in print.

TECHNICAL ISSUES

If something is wrong with your download, such as a broken link, a file that will not open, or a corrupted or incomplete file, please contact us first at alisaalbaqurequi@gmail.com. Let us know your order number and what went wrong. In most cases we can quickly send you a new download link or a working copy of the file.

Contacting us about a technical issue does not affect your 30-day money-back guarantee. If we cannot fix the problem, or you would still prefer a refund, you can ask for one within 30 days of your purchase date.

CONTACT US

If you have any questions about this Refund Policy, please contact us:

CrochetMuse (ELYAKOUBI LLC)
Support: Alisa Humarger
Email: alisaalbaqurequi@gmail.com
Address: 127 N Higgins Ave Ste 307D 1570, Missoula, MT 59802, United States
Website: crochetmuse.store